Premium Support is intended for customers who run mission critical websites or work on projects with tight deadlines. It comes with a Service Level Agreement (SLA) that specifies guaranteed response time.
Comparison of Standard and Premium Support
Premium Support is an optional extension of the Standard Support provided as a part of the maintenance contract. It's available only to customers who have a valid maintenance contract. If the maintenance contract expires, so does the Premium Support.
||Standard Support + Premium Support
|24/7 Unlimited e-mail questions
||24/7 Unlimited e-mail questions
|24/7 Unlimited phone calls
||24/7 Unlimited phone calls
|24/7 Toll-free support number
||24/7 Toll-free support number
|No response time guarantee
||Guaranteed response time
Interested in Kentico Premium Support? Contact our sales to get a custom quote for Premium Support based on the parameters you require.
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