Premium Support

Premium Support is intended for customers who run mission critical websites or work on projects with tight deadlines. It comes with a Service Level Agreement (SLA) that specifies guaranteed response time.

Comparison of Standard and Premium Support

Premium Support is an optional extension of the Standard Support provided as a part of the maintenance contract. It's available only to customers who have a valid maintenance contract. If the maintenance contract expires, so does the Premium Support.

Standard Support Standard Support + Premium Support
24/7 Unlimited e-mail questions 24/7 Unlimited e-mail questions
24/7 Unlimited phone calls 24/7 Unlimited phone calls
24/7 Toll-free support number 24/7 Toll-free support number
No response time guarantee Guaranteed response time

Interested in Kentico Premium Support? Contact our sales to get a custom quote for Premium Support based on the parameters you require.
(Please note that this form is not for submitting an actual technical issue. For contacting the Kentico Support team, please use this form)

After submitting your request, our Kentico Software s.r.o. sales team will contact you directly.
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