Kentico Support Center
24/7 Global Support. Real Experts. Real Answers.
Whether you're exploring Kentico for the first time, implementing your next big project, or running a mission-critical digital experience, we’ve got your back, 24/7.
Kentico’s in-house support engineers provide fast, expert help, no matter where you are in the world.
And if you're on a free trial, you get 10 complimentary support tickets to start strong.
Product support lifecycle
Kentico provides long-term support for our product versions, with clearly defined timelines for bug fixes, security patches, and full support coverage.
Refer to this page to understand when support ends for specific versions and how to prepare for a smooth upgrade to Xperience by Kentico.
Support FAQs
Since 2009, Kentico has had a 7-day bug-fixing policy that stipulates for each bug we find, we'll fix said bug found in the latest published version of Kentico within seven business days. For the purpose of this policy, a bug is any defect that does not allow you to use an existing feature as described in the documentation, and there is no suitable workaround. A missing feature or setting is not considered a bug. A minor graphic design issue or issue that can be easily solved using an alternative approach are not considered bugs.
You can email our support engineers 24/7, attaching all necessary supporting materials, such as screen shots, code files, etc. We'll come back to you within one business day or you can submit your ticket through an online form.