Service Center

Flexible. Expert. Proven.

Our professional services are built to support you at every stage of your digital journey. Whether you’re planning a new project, optimizing an existing solution, or scaling your digital experience, we make sure you’re never on your own.

Everything we offer is modular, scalable, and backed by specialists who understand your goals and help you move faster with confidence. And because every organization works differently, you can choose the level of support that fits your situation best:

  • Service Subscription Packages – ongoing guidance, structured touchpoints, and predictable access to experts.

  • Consulting Services – flexible, on-demand expertise tailored to your specific project or challenge.

Consulting Packages

Technical consulting, tailored to your needs.

We’re here when you need us, always ready to help. Whether it’s quick validation or deeper architectural input, Kentico Solution Architects offer hands-on guidance tailored to your project’s needs. 

What we support

  • Code reviews and implementation validation 

  • Deployment and environment configuration feedback 

  • Architecture and solution design advice 

  • Technical Q&A and troubleshooting guidance 

How it works

  • Set your agenda: Share the topics you want to cover, the questions you need answered, and the outcomes you’re aiming for.
  • Get matched with the right expert: We select the best consultant based on your needs.
  • Use credits for time: 1 credit = 30 minutes of consulting.
  • Maximize efficiency: We proactively help you use your consulting time as effectively as possible.

This consulting package helps you evaluate technical risks and prepare for a smooth transition, whether you're upgrading from Kentico Xperience 13, or switching from another platform. You'll also learn project structure standards and customization best practices.

What we deliver

  • A thorough assessment of your website’s structure and customizations 

  • A scoped upgrade plan with timeline and risk mitigation steps 

  • Practical recommendations to avoid upgrade pitfalls 

  • Alignment of your current features with Xperience by Kentico capabilities 

What you'll learn

  • Best practices and recommendations to resolve migration and upgrade-related issues
  • Outline of necessary steps to perform successful migration
  • How to properly use the Kentico API, customization options, and folder structure
  • Database customization

This consulting package provides a detailed technical assessment to uncover bottlenecks, inefficiencies, or misconfigurations that affect your site’s speed and stability. 

How it works

  • Establish expectations: We collect key context about your project to define the scope of the audit.
  • Analyze your project: Our team reviews your implementation and prepares an assessment report highlighting performance areas.
  • Receive clear recommendations: The report includes actionable suggestions for improvement.
  • Review together: We walk you through the results and address any questions you may have.

What you'll gain

  • A review of Kentico architecture, settings, and configuration 

  • Validation of your hardware and software configuration 

  • Resolution proposals regarding specific performance issues 

  • Page load time optimization guidance 

  • Custom code analysis with recommendations 

Order now

Start a services subscription today to get the most out of your project.

Frequently asked questions

Most consulting sessions are conducted remotely via video and screen sharing. Onsite sessions can be arranged depending on your location and project needs.
Ad-hoc consulting is billed hourly. It’s ideal for code reviews, architectural advice, project troubleshooting, or general implementation support. You only pay for the time you use.
Have your goals, pain points, and system access ready. Screenshots or credentials (if needed) help our Solution Architects make the most of your time.
Yes, our Migration & Upgrade Assessment program identifies risks, dependencies, and steps for moving to the latest version. It’s ideal before committing to a full upgrade project. 
We review your environment’s stability, speed, implementation best practices, and deployment setup. You’ll receive a documented report with improvement suggestions. 
Yes. Credits can be used for ad-hoc consulting, audits, and technical time within service packages. Your CSM can help track and apply them. 
Yes. Subscriptions offer a fixed set of hours, touchpoints, and benefits over the year (like premium support). Ad-hoc consulting is pay-as-you-go and perfect for one-off help. 
These packages are designed for customers running  on Xperience by Kentico (SaaS or on-prem). Talk to your CSM about your current support options.
Unused hours typically expire at the end of the contract year. We recommend working with your CSM to plan your usage throughout the year. 
We can typically begin within a few business days after scoping. Our team will work with you to align on timing and deliverables.
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