Kentico Celebrated in 2025 for Customer Success Excellence

Kentico Celebrated in 2025 for Customer Success Excellence

Dec 10, 2025
Kentico Celebrated in 2025 for Customer Success Excellence

Bedford, NH & Brno, Czech Republic / December 5, 2025 — Kentico, the award-winning provider of Content Management System (CMS) Xperience by Kentico, has capped off a transformative year with a series of product breakthroughs and high-profile industry recognitions by G2, Info-Tech, FeaturedCustomers, and Gartner Peer Insights.  

From global analyst reports to customer reviews, Xperience by Kentico continues to emerge as a leading choice for organizations seeking an intuitive, scalable, and composable digital experience solution. Over the past year, more than 100 new digital projects have been launched on Xperience by Kentico, spanning banking, healthcare, manufacturing, tourism, sport, and associations use cases. 

G2 Winter 2026: Kentico Named a Leader in Digital Experience Platforms  

In the G2 Winter 2026 Grid Report, Kentico earned Leader status in the Digital Experience Platform (DXP) category, supported by standout customer satisfaction ratings and consistently high usability scores. 

Kentico was praised for its: 

  • Ease of Use (90%)
  • Ease of Admin (90%)
  • Support (91%)
  • 92% of users would recommend the platform
  • 96% say it’s headed in the right direction

These scores reflect the platform’s robust functionality,and the ongoing evolution of its feature set, including new tools for AI-powered content assistance, customer journey orchestration, and composable commerce. 

"This year confirmed that our transition to Xperience by Kentico was the right step. The feedback from our customers and partners showed us we’re on the right path, and I can confidently say: we did it" says Dominik Pintér, CEO of Kentico, in a recent interview published on Kentico's corporate website.

Info-Tech and FeaturedCustomers Spotlight Kentico's Strength in Reliability, Support, and Product Vision  

In back-to-back reports from Info-Tech SoftwareReviews, Xperience by Kentico was recognized for both emotional connection and feature satisfaction, earning a +77 Net Emotional Footprint and a Composite Score of 8.3/10 across the 2025 Emotional Footprint and Data Quadrant assessments. 

Key highlights included: 

  • Integrity (+85) and Respectful Client Interactions (93%)
  • Ease of Admin (81%)Implementation (78%)
  • High performance in Content Security (84%) and Web Publishing (82%)
  • 85% Likelihood to Recommend

Meanwhile, FeaturedCustomers named Kentico a Top Performer in Enterprise Content Management Software in its Fall 2025 report, with over 1,400 verified customer references supporting the platform’s leadership in usability, scalability, and successful delivery. 

Kentico gives us the flexibility to launch and scale multi-language, multi-channel digital experiences fast—without relying on developers.” — Union Digital, Featured Testimonial 

Product Maturity and Customer Adoption Drive Enterprise Recognition  

Throughout 2025, we continued to expand our capabilities as a composable DXP built for both marketers and developers. New features introduced this year include: 

  • AIRA, delivering AI-powered assistance that speeds up content creation and streamlines everyday marketing tasks.
  • Customer Journey Mapping, enabling behavior-triggered personalization and cross-channel orchestration.
  • Enhanced Commerce, including multi-currency support, dynamic product listings, and content-led product discovery.

These updates contributed directly to the success of more than 100 projects launched this year on the platform—demonstrating fast implementation, low-code flexibility, and scalability across industries. 

Across recent Gartner Peer Insights reviews, Kentico earned an average rating of 4.5/5, with users highlighting the platform’s ease of use, flexibility, and support quality. 

💬 “The clean UI and modular approach make content creation efficient and enjoyable.” — Software Developer, North America 

💬 “Xperience by Kentico is our go-to CMS: it’s simple for marketers, flexible for developers, and scalable for enterprise.” — IT Manager, Australia 

The feedback reaffirms Kentico’s emergence as a future-proof CMS and DXP platform, delivering strong ROI while empowering teams to do more with less complexity. 

About Kentico  

Kentico is a content management system and commerce platform, with built-in digital marketing and AI capabilities that help deliver personalized customer experiences through websites, microsites, emails, and other digital channels. It consolidates marketing tools to improve efficiency, drive stronger customer engagement, and reach business goals faster.   

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