Ondrej Noak
Senior Customer Success Manager, Kentico | Digital Experience Consulting, Implementation Strategy, Client Partnership
Ondřej Noak is a Senior Customer Success Manager at Kentico, working closely with clients and strategic partners to ensure they get genuine, lasting value from Xperience by Kentico's hybrid headless digital experience platform.
He has been at Kentico since 2018, bringing over 15 years of project management and customer success experience to a role that sits at the intersection of technical knowledge and client relationships. Before joining Kentico, Ondřej held key roles at Moravia, a globally recognized language and localization services company, where he managed large-scale software localization projects across international development teams. That background is more relevant to customer success than it might first appear: localization project management at global scale demands exactly the skills that make a great CSM, the ability to coordinate across technical and non-technical stakeholders, manage competing timelines, and keep complex implementations on track without losing sight of the client's underlying business goals. At Kentico, he guides customers through implementation, establishes best practices, and helps them unlock the platform's advanced marketing capabilities, while also collaborating internally with UX, Marketing, and Product teams to shape how Kentico's customer experience continues to evolve.
Areas of expertise: Customer success, digital experience consulting, implementation strategy, hybrid headless CMS, project management, process optimization, software localization, stakeholder communication, client partnership
Background: Senior Customer Success Manager, Kentico (2018 to present) | Project management and localization leadership, Moravia