Kentico Support Center

24/7 Global Support. Real Experts. Real Answers.

Whether you're exploring Kentico for the first time, implementing your next big project, or running a mission-critical digital experience, we’ve got your back, 24/7.

Kentico’s in-house support engineers provide fast, expert help, no matter where you are in the world.

And if you're on a free trial, you get 10 complimentary support tickets to start strong.

Submit a ticket

Support Options

Check the full scope of our support services, and see how to choose the right level of assistance.

Product Updates

Stay on top of what’s new, including bug fixes, small improvements, and regular feature updates.

Support Lifecycle

Review the end-of-life dates and long-term support policies for all Kentico versions.

Community Portal

Get community-powered insights, FAQs, and how-to guides from fellow users and Kentico engineers.

Xperience by Kentico evergreen architecture showing continuous updates without versioning headaches

Product support lifecycle

Kentico provides long-term support for our product versions, with clearly defined timelines for bug fixes, security patches, and full support coverage.

Refer to this page to understand when support ends for specific versions and how to prepare for a smooth upgrade to Xperience by Kentico.

Learn more

Support FAQs

Since 2009, Kentico has had a 7-day bug-fixing policy that stipulates for each bug we find, we'll fix said bug found in the latest published version of Kentico within seven business days. For the purpose of this policy, a bug is any defect that does not allow you to use an existing feature as described in the documentation, and there is no suitable workaround. A missing feature or setting is not considered a bug. A minor graphic design issue or issue that can be easily solved using an alternative approach are not considered bugs.

You can email our support engineers 24/7, attaching all necessary supporting materials, such as screen shots, code files, etc. We'll come back to you within one business day or you can submit your ticket through an online form.

Yes, trial users get 10 complimentary support tickets.

Yes, Premium can be added at any time. Just contact your account manager.

Use the form and check the "SaaS production issue" option.

No. For best practices and structured learning, visit the Learn Portal.

Support doesn’t include custom development or reviews. Use Consulting Services.

We guarantee 1–3 hour response based on severity for Premium users.

We regularly release hotfixes and publish them in the Changelog.

End of Support (EOS) means a software vendor stops providing updates, security patches, and technical assistance for a product version, while the software itself continues to function and can still be used. End of Life (EOL) is the broader retirement of a product, after which it is no longer available, maintained, or recommended for use. For Kentico Xperience 13, End of Support takes effect on December 31, 2026: the platform keeps running, but it no longer receives fixes or support, which is why upgrading to the evergreen Xperience by Kentico platform is the safest path forward.