2022 Gartner® Peer Insights™ ‘Voice of the Customer’: DXP report

Gartner has published a “Voice of the Customer” where 14 DXP vendors are peer-recognized based on 818 validated user reviews. In this research, Kentico has been acknowledged as a Customers’ Choice yet again. But there’s more, Kentico is the only vendor recognized as a Customers’ Choice for North America.


What the Gartner Peer Insights report means for you

‘’The “Voice of the Customer” is a document that applies a methodology [...] to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution.’’

Why we’re delighted with the recognition

We put our users at the center of everything we do. We listen to feedback and drive innovation across our products and services, so that we can maximize the positive impact we have on our customers and partners. That’s why the recognition in Gartner Peer Insights is so valuable to us. We believe the recognition as a Customers’ Choice shows that we’re heading in the right direction. The Willingness to Recommend score of 89% as of May 2022 based on overall score 4.4/5 with 58 reviews gives us a clear signal that our focus on user satisfaction is paying off.  

In this report  

The Voice of the Customer report contains data from validated reviews gathered on Gartner Peer Insights. The report includes:

  • A comparison of 14 DXP vendors
  • Vendors acknowledged as a Customers’ Choice globally and in North America
  • Detailed vendor ratings from users based on Willingness to Recommend, Sales Experience, Deployment Experience and other criteria

Download the research


Gartner, Gartner Peer Insights ‘Voice of the Customer’: Digital Experience Platforms, By Peer Contributors, Published 28 July 2022

GARTNER is a registered trademark and service mark, and PEER INSIGHTS are trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.  

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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