Kentico has once again been named a Leader in G2’s Grid® Report for Digital Experience Platforms (DXP) for Fall 2022. There really is nothing quite like learning that your customers feel the same way about your product as you do.
We're excited to share that we have been awarded four more Leader badges and high scores across the board in G2's latest DXP report! Some of the scores we earned in customer satisfaction especially have us blushing. Read on to find out why...
But first, who is G2?
G2.com is a peer-to-peer review site that helps users choose the right software and services for their business, based on authentic, timely reviews from real users. Impartiality is their top priority.
Based on the reviews it gathers from its community, as well as data aggregated from online sources and social networks, G2 scores products and vendors on what it calls The Grid®, “the democratic voice of real software users”, which provides benchmarks for product comparison and market trend analysis. Software vendors, like us, are ranked based on a combination of their scores in Satisfaction and Market Presence. This fall’s Grid® Report for Digital Experience Platforms (DXP) is based on a snapshot of reviews and data collected through August 30, 2022.
What does G2 say about DXPs?
G2 defines digital experience platforms as being “composed of an integrated set of core technologies that support the creation, management, and delivery of omnichannel digital experiences”.
They go on to say that they are chiefly used by marketers to leverage customer data in order to improve the steps of the customer journey, and that the “deep feature set of DXPs allows marketers to orchestrate personalized experiences across multiple channels and touchpoints”.
To qualify for inclusion in the DXP category, a product must:
- Provide content management and media storage capabilities
- Facilitate the rapid development of websites, portals, or applications
- Connect customer data with digital media through the use of APIs
- Allow for personalization of digital content through the use of customer data
- Provide analytics tool to measure content performance and user experience
Great. So, how did Kentico fare?
An amazing result for Kentico
As mentioned, the G2 Grid® Report for DXP is built on Satisfaction and Market Presence scores (based on real, verified customer reviews). So, we’re thrilled that we were placed among the Leaders in the DXP market, which means Kentico is ranked highly among users on G2.
Kentico earned an impressive score of 84 for Satisfaction and 69 for Market Presence to rank among the top DXPs on the market.
We’re delighted, though not entirely surprised. Because being able to deliver winning digital experiences across all channels and devices quickly, efficiently, and confidently with our powerful and flexible DXP is what we’re all about!
Now let’s dive a little deeper to learn why our customers are so content with Kentico.
Leading the way in digital experience technology
The G2 Grid® Report looks at a variety of different product capabilities and vendor qualities that it considers essential to a user’s selection of new software. And it is so good to see our goal-driven hard work reflected in the results.
Here are a few we’re super excited about:
1. Happy customers
We love nothing more than satisfied customers, so when 98% say we are headed in the right direction with our offering, we feel a nice warm glow. And when a whopping 95% say our product meets their requirements (which is better than both Sitecore and Progress Sitefinity) and 93% say they would be likely to recommend Kentico, we literally beam from ear to ear.
say that Kentico meets requirements
Say we’re heading in right direction
would recommend Kentico
2. A reliable business partner
We take pride in the level of support we provide, so scoring 93% for its quality really made our day, as did a score of 86% for ease of doing business with.
Quality of support
Ease of doing business
3. Supreme ease of use
We work hard to make sure the powerful features of our solution are simple to use, so a score of 90% for ease of use makes us happy. We also earned 87% for ease of admin and 86% for ease of setup. In terms of ease of development, we scored 89% for no-code app development, 89% for low-code app development, and 92% for self-service capabilities.
Ease of use
4. Top marks in all crucial digital experience tools
We’re chuffed with the scores we earned for our features. We’re so pleased that so many of our customers and partners are successfully using our digital experience platform capabilities to deliver exceptional experiences across all their touchpoints.
Here are some of the scores:
- Campaign tracking = 91%
- Reports and dashboards = 93%
- Asset management = 93%
- Portals and sites = 94%
- Web analytics = 94%
- Audience insights = 94%
- Customizable templated workflows = 92%
We also earned four new badges to add to our collection and retained the Users Love Us badge:
Products in the Leader quadrant in the Grid® Report are rated highly by G2 users and have substantial Satisfaction and Market Presence scores.
Products in the Leader tier in the Momentum Grid® rank in the top 25% of their category's products by their users.
Products in the Leader quadrant in the Enterprise Grid® Report are rated highly by G2 users and have substantial Satisfaction and Market Presence scores.
Products in the Leader quadrant in the Mid-Market Grid® Report are rated highly by G2 users and have substantial Satisfaction and Market Presence scores.
Users Love Us
The Users Love Us badge is earned after collecting 20 reviews with an average rating of 4.0 stars.
What customers really think of Kentico
Here’s a snapshot of just some of the reviews that contributed to our recognition in G2’s latest report:
Matching the right tools to the right team
As you can see, G2’s Grid® Report really is a democratic voice of real software users and we can trust what it says about our customers and our competitors. And if you’re in the market for a DXP, we think you should too.
Remember, though, that delivering powerful digital experiences isn’t all about the technology. Having a fancy oven doesn’t make you a chef. Before doing your research on G2’s invaluable pages, it’s first essential to know and understand your business’s individual level of digital experience maturity. Only then can you select the tools that will truly meet all your current needs, improve the efficiency of your efforts, and boost your business results.
As the G2 Grid® Report Fall 2022 proves, the flexibility and adaptability of our DXP is already helping a wide range of companies achieve their digital goals. With fistfuls of scores in and around the 90% mark for the things that really matter in delivering exceptional digital customer journeys, as well as for our business practices, you really can’t go wrong with Kentico.
Why not take our technology for a spin? Schedule a free demo today!
Or, if you're already using Kentico, spare a few minutes to write your own review on G2 so we can continue to build the products and services that work for you!