Kentico has once again proven to be a standout performer in the Grid® Report for Digital Experience Platforms (DXP) Winter 2024, holding its ground against industry competitors in a highly competitive landscape.
Kentico retains its position as a leader in the G2 Grid® Report for the current winter, affirming its status through a remarkable ascent in customer satisfaction scores, rising by eight points since the previous report. The platform also demonstrates a notable increase in market presence, securing its leadership standing with a noteworthy two-point gain. Furthermore, Kentico boasts the highest overall Net Promoter Score (NPS) in the field, achieving a remarkable score of 81, surpassing competitors such as Storyblok (79), Sitefinity (23), and Sitecore (42).
Outstanding customer confidence
Kentico stands as a formidable player in the DXP arena, with an exceptional 99% of users rating the platform 4 or 5 stars. This impressive score surpasses our closest competitors in the leader table, including Sitefinity (83%), Acquia (92%), and Storyblok (98%).
A resounding 98% of users express their confidence in Kentico's strategic direction, and an impressive 94% affirm that the platform meets their requirements. These numbers substantiate our commitment to aligning with user expectations and industry needs.
User endorsement is reflected in the high recommendation rate of 93%, positioning Kentico as a trusted choice among users. Each score places us second among a competitive field of 12 platforms.
rated Kentico 4 of 5 stars
say we’re heading in right direction
would recommend Kentico
User friendly by default
Kentico has proven its commitment to user-centric excellence with a score of 85% for ease of setup, surpassing industry standards. Our high score in this category reflects our focus on providing users with a seamless and efficient onboarding experience and ensuring that users can swiftly and effortlessly set up their digital experience environment.
With a score of 90% for ease of use, Kentico positions itself as a user-friendly platform that prioritizes the end-user experience. This score exceeds industry norms, reflecting our commitment to creating an interface that is not only intuitive but also empowering to all users.
Kentico’s impressive score of 89% for ease of administration underscores our dedication to providing administrators with a streamlined and efficient experience. Our commitment to simplifying complex tasks showcases our user-centric philosophy, ensuring that administrators can manage their digital experiences with ease. By exceeding the industry average, Kentico establishes itself as a platform that prioritizes empowering marketers, offering tools and features that make digital experience management an intuitive and efficient process.
Ease of use
Ease of admin
Ease of setup
Superior singular support
Kentico's support services have earned a commendable score of 92%, a testament to our unwavering commitment to user enablement. This dedication to providing exceptional support sets us apart from competitors such as Sitecore and Sitefinity, which trail behind with significantly lower scores of 75% and 76%, respectively.
Kentico offers unlimited 24/7 email support to all clients, and 24/7 live chat support for Premium support subscribers, providing real-time assistance and immediate answers to queries and technical challenges. A distinctive feature of our support is that all our support engineers work in-house, guaranteeing first-hand development knowledge of our product. This high level of support directly contributes to the platform's overall user satisfaction, making us a reliable partner in the dynamic landscape of DXPs.
Kentico's commitment to excellence
Kentico scored 87% in ease of doing business with, showcasing our dedication to ensuring smooth and efficient business interactions, reflecting our commitment to transparency, and proving our focus on meeting and exceeding client expectations—the foundations for long-lasting win-win partnerships.
Our estimated payback period of 16 months (which is above average) positions Kentico as a platform with competitive Return on Investment (ROI). This figure outperforms Storyblok and Acquia, and positions Kentico as a platform that not only meets users' digital experience capability needs but also ensures a competitive and timely return on their investment.
These metrics collectively emphasize our prowess in creating a business environment where partners and clients thrive and achieve their digital objectives with confidence.
How did other vendors fare?
This time, we welcome Yext as a newcomer to the leaderboard and congratulate them on the best score for market presence (82%).
We were surprised Sitefinity earned the best place for adoption (78%) considering that it scored among the lowest for most satisfaction ratings, including product direction (77%), meets requirements (75%), ease of admin (83%), ease of set up (76%), and ease of use (75%).
Sitecore scraped the bottom of the board on ease of doing business (75%), support (78%), ease of set up (75%), and ease of use (61%). The only score above average (by 1%) was for product direction (their 90% to our 98%). It is also the platform with the longest payback period; 31 months (that’s over two and a half years!).
Ending the year on a high note
In the ever-evolving realm of DXPs, Kentico has once again asserted its dominance, earning the coveted position of a Leader in the G2 Grid Report® for Winter. With a notable surge in customer satisfaction and a significant increase in market presence, our performance stands out as a testament to our unwavering commitment to excellence. Boasting one of the highest Net Promoter Scores (NPS) in the field, Kentico has not only met but exceeded user expectations, securing our place as a trusted and highly recommended platform.
Our success is deeply rooted in our user-centric design, evident in outstanding scores for ease of setup, ease of use, and ease of administration. Our commitment to transparent and straightforward interactions is reflected in our ease of doing business score, showcasing Kentico as not just a DXP but a strategic partner. Our estimated payback period emphasizes our value-driven approach, offering partners and clients not only a robust digital experience platform but also a competitive ROI.
In conclusion, our triumph in the Winter 2024 DXP landscape cements our status as a leader, consistently delivering on our promise of excellence in the dynamic world of delivering exceptional digital experiences.
Users Love Us
The Users Love Us badge is earned after collecting 20 reviews with an average rating of 4.0 stars.