Disclaimer
Sales taxes not included (VAT, Sales tax or GST may apply). See more details
Money Back Guarantee
We provide a 30-day, no-questions-asked, money-back guarantee. In the unlikely case you’re not entirely satisfied with our product, contact refund@kentico.com. This guarantee applies only to Kentico CMS website licenses without source code.
License Agreements
Read the terms and conditions of the license agreement for your area.
1-Year Maintenance
Maintenance covers:
Unlimited free technical support during your maintenance period (by email and phone).
All major (8.0, 9.0, etc.) upgrades released during your maintenance period.
When your maintenance expires, you can continue using the product, but you will lose the above-listed maintenance benefits.
Global 24/7 Technical Support
Free technical support is provided to all customers during their evaluation period and to customers with a valid maintenance contract.
7-Day Bug Fixing Policy
We aim to fix bugs found in the latest published version of Kentico within seven business days. For the purpose of this policy, a bug is any defect that prevents you from using an existing feature as described in the documentation. Missing features or settings are not considered bugs. A minor graphic design issue or an issue that can be easily resolved using an alternative method is not considered to be a bug.
Foreign Currencies
If you make your purchase through our online store in a currency other than U.S. Dollars (USD), Euros (EUR) or British Pounds (GBP), you may be charged an extra amount for the exchange by ShareIt. Therefore, it is recommended you always make your purchase in the currency applicable to your region.
Sales Tax and VAT
The following applies to online purchases:
Customers in the states of Maryland and Minnesota will be charged sales tax.
Customers located in the European Union are charged Value Added Tax (VAT) unless they enter their VAT registration number while purchasing.
Customers located in Germany are always charged VAT (even if they enter their VAT number).
Customers located in Australia are always charged GST on top of the listed price.
Customers located in Korea will be charged 10% KR VAT.
For customers located in Japan, an 8% consumption tax is not included in the price.
If you purchase directly from Kentico (by wire transfer or check), we will inform you about any applicable sales taxes or VAT.