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50% of Users Unsatisfied with Mobile Health Applications

July 27, 2015

Do healthcare providers offer sufficient mobile health applications to connect with their patients? According to a global survey from Kentico Software, there may not be enough capabilities among medical facilities when it comes to patient portals, secure messaging, and general mobile health technology. At least half of survey takers issued a C rating with regard to the use of mobile health applications to communicate with healthcare professionals.

The Kentico Patient Attitudes Toward Healthcare on the Web Survey shows that about one-third of survey respondents said that it was complicated and often difficult to access or navigate medical-based websites via mobile devices and 43 percent stated that they only use desktops when looking at health-related sites. Also, the majority of users prefer to communicate with their primary physicians via mobile texting, but only 19 percent are offered this opportunity through their healthcare providers.

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Kentico Weighs in on Open Source vs. Proprietary Software

July 27, 2015

Technical Evangelist Bryan Soltis Touts Benefits of Proprietary Approach on WCM Industry's CMS-Connected Video News Program

It's a debate that has been going on for years, and one that's not likely to be resolved anytime soon: Is it more advantageous for today's companies to rely on an open source or proprietary content management system to manage their websites? Kentico Software, the Web Content and Customer Experience Management provider, recently dispatched  Technical Evangelist Bryan Soltis to the web-based CMS-Connected program where he discussed this very topic with Arje Cahn, Co-Founder and CTO of HIPPO, an open source CMS provider. Both men passionately defended their positions.
 

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Survey: Health Care Provider Websites Still Need Work

July 24, 2015

The health care industry is slowly moving into the 21st century. Indeed, the conversation about big data is dominated by health care industry concerns and there are startups working to provide innovative solutions. Despite all of the improvements, according to a recent survey from customer experience software provider Kentico, there is still lots of room to grow.

Kentico surveyed 512 patients over the age of 18 about their experience using the web to connect with health care providers. More than 70 percent said health provider websites could be more helpful, and of this same group, more than 80 percent said a top issue is not being able to reach their provider using their preferred method.

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Healthcare Providers Need to Adapt to Real-time Customer Engagement

July 24, 2015

Healthcare providers must adapt to real-time customer engagement methods to forge stronger relationships, according to a new survey from Kentico. While healthcare providers are, for the most part, using the web to better serve patients, they still have work to do, the survey says. Kentico’s Patient Attitudes Toward Healthcare on the Web Survey is the latest installment in an ongoing Digital Experience Research Series. - See more at: http://loyalty360.org/resources/article/healthcare-providers-real-time-customer-engagement#sthash.Dz4KNPst.dpuf

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Kentico Global Survey: Healthcare Provider Websites Play An Important Role, but Still Need Work Top patient concerns include missing communication choices, lack of mobile support, and difficulty in finding information

July 22, 2015

Kentico Software, the provider of all-in-one CMS, E-commerce, and Online Marketing platforms, today unveiled the results of a global survey of web users in the healthcare market. The top findings:  while healthcare providers are, for the most part, using the web to better serve patients, they still have work to do. Kentico's Patient Attitudes Toward Healthcare on the Web Survey is the latest installment of Kentico's ongoing Digital Experience Research Series and the first to add EMEA and APAC opinions to its usual US-based findings.

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Healthcare marketers miss the mark on mobile, leading to frustration: report

July 20, 2015

While some healthcare professionals are effectively leveraging the Web to connect with time-strapped patients, many providers still have significant work to do on mobile if they are to meet consumers' needs, according to a report from Kentico.