Technical Support

At Kentico, your success is our success, so you can be certain of getting the expert support you need, whatever time of day it is. Evaluators also get ten free support tickets for their trial period.

24/7 Support

Standard technical support offers unlimited 24/7 phone and email support to all clients with a valid maintenance contract. Because all our support engineers work in-house, you can be sure you are speaking to someone with first-hand development knowledge of the product. 

You can email our support engineers 24/7, attaching all necessary supporting materials such as screen shots, code files, etc. We will come back to you within one business day.

+1-866-328-8998 (U.S.)
+61-1800-764-561 (Australia)
+420-511-180-800 (International)

Should you have any questions about pricing and licensing or you need help with license keys, please contact our Sales department directly.

7-Day Bug Fixing Policy

Should you ever find a bug in the latest published version of Kentico, we will fix it within seven business days and plant a tree in your name to help the environment and the reforestation of our planet.

Premium Support

Premium Support

Premium Support, as defined by a Service Level Agreement (SLA), is for clients running mission-critical websites needing guaranteed response times. A Premium Support contract is valid for one year.

Learn more

Meet the Team

Meet the Team

Here you can meet and see the faces of our dedicated Kentico experts who are waiting to help resolve any technical issues you may have and share their wealth of knowledge with you.

Meet the Team

Support or Consulting?

Support or Consulting?

Technical support is meant for clients needing technical troubleshooting. If you are looking for best practice guidance, customization advice, or a review of your implementation, you can purchase consulting services and work with an expert 1-on-1.

Not sure which service to choose? See a few examples or contact Kentico Support, which will guide you to the most suitable service for you.


Documentation - Search our library of how-to guides, step-by-step instructions, and product and technical information

Q&As - Ask questions, learn new things, and share knowledge with other members of the community

Knowledge Base - Read how-to guides and FAQs from the Kentico support engineers

Articles - Read about news and development updates in the world of Kentico

Hotfixes - Download the latest released hotfixes for Kentico issues

Product Support Lifecycle - We always support the latest major version and previous two versions.

We're named a Challenger in the 2019
Gartner Magic Quadrant for WCM!