Customer Success Packages

Customer Success Packages ensure that you build your project on Kentico successfully, whether you develop in-house or involve a partner agency. Through e-learning courses, consulting services, and a Customer Success Manager, we help you to learn Kentico quickly and avoid delays.

Benefits

With the Customer Success Package, you obtain:

  • Regular checkpoints with a Customer Success Manager
  • Education through professional e-learning courses
  • Hands-on guidance from a consulting team
  • Validation according to Kentico best practices
  • Maximized ROI for your project

Delivering

A Customer Success Manager schedules a meeting to review your project goals and any challenges. We then plan a series of meetings, an intensive online discussion, or ad-hoc sessions to address specific areas of your project.

With access to our e-learning courses for developers, content editors, and marketers, and a health check of your website, you can make your project go live with confidence.

Packages

Standard

  • Dedicated Customer Success Manager  
  • Training for up to five people:
    • Developer Essentials
    • Advanced Developer
    • Content Admin Essentials
    • Online Marketing Essentials
  • Consulting Services—25 hours
  • Performance and Health Audit
  • Deployment and Go-live Assistance

Enterprise

  • Dedicated Customer Success Manager  
  • Training for up to five people:
    • Developer Essentials
    • Advanced Developer
    • Content Admin Essentials
    • Online Marketing Essentials
  • Consulting Services—50 hours
  • Performance and Health Audit
  • Security Audit
  • Deployment and Go-live Assistance
  • Upgrade Package:
    • Upgrade Audit
    • Upgrade Assistance
  • Dedicated Technical Support Engineer

With the scope of this project and the tight timeline, the Customer Success Package offered by Kentico was utilized. The direct and immediate contact with not only a Customer Success Manager but a Senior Solution Architect ensured that answers, suggestions, and guidance were quickly obtained when needed. This gave a peace of mind that was invaluable during the development process. This package coupled with the already responsive and skilled support team was key to the success of this project.

Josh McIntyre, Project Manager
Thinklogic, USA, California

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