License Policy and Agreements

Overview

License Agreements

License Models 

Perpetual Model 

The Perpetual License Model offers clients a nonexclusive, royalty-free, non-transferable, perpetual (non-expiring) right and license to access and use the Software indefinitely based on a one-time license fee paid by the client.

Subscription Model 

The Subscription License Model offers clients a nonexclusive, royalty-free, non-transferable, right and license to access and use the Software for a defined period of time based on a yearly pre-paid license fee paid by the client annually to retain access and use of the Software.

1 Website License

1 Website License allows you to use Kentico CMS/EMS for one live website. The website may have one main domain and any number of additional domain aliases that point to the same content as the main domain. 
 
Different language versions of the same website that are created using the built-in multi-lingual support are all considered as the same website. 
 
If you run websites with different content on sub-domains of the main domain, such as store.mydomain.com, these websites are considered as a new website and require an additional license. 
 
If you run a mobile version of your site within the same Kentico CMS/EMS website (within the same content tree) as your main site, 1 website license covers both the main site and the mobile site. 
 
If you run multiple sites with different design and/or purpose in a single Kentico CMS/EMS website, each of these sites still needs 1 website license. 
 
The license is limited to 1 server. For licensing in web farms, in the cloud and on virtual servers please read the relevant paragraphs below. 

Below you can find few basic examples how the licensing for website licenses is considered:

Scenario #1 - VALID for 1 Website license

Client is running www.xyzcompany.com, and they have a sub-section of the site www.xyzcompany.com/abc (with or without an alias or sub-domain, ex: www.abc.xyzcompany.com). The sub-section is a publicly accessible area of the primary domain, where the same Masterpage, Main Navigation and Templates are used.

Scenario #2 - VALID for 1 Website license

Client is running www.xyzcompany.com, and they have a sub-section of the site www.xyzcompany.com/abc (with or without an alias or sub-domain, ex: www.abc.xyzcompany.com). The sub-section is a publicly accessible area of the primary domain, where the same Masterpage and Main Navigation are used; but different Templates are used.

Scenario #3 - VALID for 1 Website license

Client is running www.xyzcompany.com, and they have a squeeze page (i.e. landing page) for a campaign of the site www.xyzcompany.com/campaignABC (with or without an alias or sub-domain, ex: www.campaignABC.xyzcompany.com or www.campaignABC.com). The sub-section is a publicly accessible area of the primary domain, where the design is unique for such landing page, including unique Masterpage, Main Navigation, Template, etc.

Scenario #4 - INVALID for 1 Website license

Client is running www.xyzcompany.com, and they have a sub-section of the site www.xyzcompany.com/abc (with or without an alias or sub-domain, ex:www.abc.xyzcompany.com). The sub-section is a publicly accessible area of the primary domain, where the same Masterpage is used; but a different Main Navigation and Templates are used.

Scenario #5 - INVALID for 1 Website license

Client is running www.xyzcompany.com, and they have a sub-section of the site www.xyzcompany.com/abc (with or without an alias or sub-domain, ex: www.abc.xyzcompany.com). The sub-section is a publicly accessible area of the primary domain, where a different Masterpage, Main Navigation and Templates are used.

Virtual Servers

If you use multiple virtual servers on a single physical server for the purpose of separation of environments for security or configuration reasons (e.g., running a public website, intranet, and extranet on three virtual machines on a single physical server), these virtual servers are still considered as a single physical server for the purposes of the Perpetual License Model. 
 
If you use multiple virtual servers on a single physical server for the purpose of higher availability or scalability, each of your virtual servers is considered as one physical server for the purposes of the Perpetual License Model and you need to purchase an appropriate number of licenses similarly to cloud and web farm licensing. 

Cloud Licensing

Multiple cloud instances are considered as multiple physical servers in a web farm for the purposes of the Perpetual License Model.

Learn more

Source Code

There are two levels of source code:

  • Source code of the web project and of the administration interface - this source code is provided with all license editions under both the Perpetual License Model and the Subscription License Model. 
  • Full source code of all libraries and controls - this source code is provided only as a part of the Source Code licensing option and only under the Perpetual License Model. 

The full source code is not necessary for common use of the product - you can create flexible dynamic websites without modifying the full source code. It's intended for users who need to make advanced modifications to the core CMS libraries.

Maintenance

When you purchase any Kentico CMS/EMS license, under the Perpetual License Model, a 1 year maintenance agreement is included with your license purchase. After the first year, you may optionally renew the maintenance agreement or continue using the software without an active maintenance agreement.

Under the Subscription License Model, a maintenance agreement is included with all paid and active subscriptions. 

The maintenance covers: 

  • free technical support during the maintenance period
  • free major upgrades (11.0, 12.0, etc.) released during the maintenance period

Learn more

Upgrades

Major upgrades (11.0, 12.0, etc.) are provided free of charge only to the customers who own a license with an active maintenance agreement. 

Learn more

24x7 Global Support

Free technical support is provided:

  • to users who evaluate Kentico CMS/EMS during their evaluation period
  • to users who have an active Kentico CMS/EMS maintenance agreement 

Technical support is provided by e-mail and phone. All questions are usually answered within one business day.

MVC Development

The Kentico development model for ASP.NET MVC application relies on the Web Farms functionality. Under the Perpetual License Model, to use web farms in your Kentico instance, you need to acquire another server license for each additional server in the web farm. Without an appropriate license key, certain Kentico services (for example Smart Search) cannot work properly because the data is not synchronized. With the Perpetual License Model, you only need to purchase a license for the MVC application. The additional license for the Kentico administration and one extra web farm server is freely included with your license. To request appropriate licensing for your MVC project, contact our sales department.

Web Farms

If you run Kentico CMS/EMS on several servers in a web farm or load-balanced configuration, you will need to license for each additional server in the web farm.   

Under the Perpetual License Model, these Additional Server in a Web Farm licenses will need to be additionally purchased. The maintenance contracts for these servers will be bound to your main license, so regardless of when the license for additional server(s) is purchased, its maintenance becomes renewable on the same date as the main license. 

Under the Subscription License Model, these Additional Server in a Web Farm licenses are included in the subscription fee, at no additional cost and the license will dynamically scale, as needed. 

No User Licenses

There are no per-user fees.

Development, Staging and QA License at No Extra Fee

There's no per-developer fee. Under both license models (i.e. Perpetual and active Subscription), you are entitled to install Kentico CMS/EMS on any number of development, staging and QA computers that are not used for displaying content to the website audience. 

Fail-over Servers

If you run a fail-over server that is being synchronized with the production server in real time using the Kentico CMS/EMS web farm server synchronization mechanism ("active-active" model), under the Perpetual License Model, it requires an Additional Server in a Web Farm license, just like any other web farm server. 
 
If you run a fail-over server that is not used to serve content and that is being synchronized with the production server using some custom periodic synchronization such as copying database and files from production to the fail-over server ("active-passive" model) no additional license is required for such fail-over configuration under either license models (i.e. Perpetual or Subscription). 

License Transfers

You can transfer the license to a third party - e.g., to your client. You can transfer only the whole license, not its part. If you want to transfer a license, please contact our sales team. 

Free Edition

Kentico CMS Free Edition allows you to build commercial or personal sites at no cost. You get a license that never expires. No hidden fees. See the feature matrix to learn the restrictions of the free license. You are required to place the Powered by Kentico CMS logo or a visible link "Powered by Kentico CMS for ASP.NET" pointing to http://www.kentico.com in the footer of every page managed by Kentico CMS. The logo and link must be of readable size and colors. There's no technical support for the Free Edition, but you can use our Forums to get help from the community.

License Limitations

Every project has a specific set of requirements (number of SKUs, recipients, etc.). Our licensing model, however, is flexible enough to support a project of any size. See the licensing options, and choose the best one for your project:

Edition/Feature Free CMS EMS
Email feeds 1 newsletter 10 newsletters Unlimited
Newsletter recipients 100 5000 Unlimited
SKUs 10 Unlimited* Unlimited
Data protection
(GDPR) support
No No Yes
Web Farm support No Yes Yes

Maintenance

When you purchase any Kentico CMS/EMS license, under the Perpetual License Model, a 1 year maintenance agreement is included with your license purchase. After the first year, you may optionally renew the maintenance agreement or continue using the software without an active maintenance agreement.  

Under the Subscription License Model, a maintenance agreement is included with all paid and active subscriptions.

The maintenance covers:

  • free technical support during the maintenance period
  • free major upgrades (11.0, 12.0, etc.) released during the maintenance period 

See the maintenance renewal prices.

Maintenance Renewal Process and Late Renewals

Under the Perpetual License Model, the customers receive a notification of expiration 2 months ahead, 1 month ahead and at the time of expiration. Then, they have 30 days to renew their maintenance agreement. Afterwards, the maintenance agreement renewal costs 50% more. The example below illustrates the process: 

maintenance-renewal-process.png

Upgrades

Upgrades to a New Version

Major upgrades (11.0, 12.0, etc.) are provided free of charge only to the customers who own a license with an active maintenance agreement. Clients without active maintenance agreements must purchase major upgrades. 
 
Minor upgrades (11.5, 12.5, etc.) are provided free of charge to all customers who are authorized to use the related major version (11.0, 12.0). 

Upgrades to a Higher License or Edition

Under both licensing models (i.e. Perpetual and Subscription), if you need to upgrade a single license to a higher edition license (e.g., to Kentico EMS) it's possible to purchase the upgrade at any time and we will provide you with credit based on your initial purchase. 
 
For example, a client that has just purchased a license in the last two months will receive a 100% credit equal to the value of their purchase towards the new license that they are upgrading to. A client in the first 12 months will receive 75% of the value of their license as a credit, after 12 months they will receive a 50% credit, and after 4 years a 25% credit towards a new purchase. Please note that the client needs to have valid maintenance for their license. 
 
Below, you can find an example of customer who purchases Kentico CMS 1 Website License for $14,999:

maintenance-renewal-process.png


The customer later decides to upgrade to Kentico EMS 1 Website License ($29,999). Depending on the time when she decides to upgrade, she will pay the following amount for the upgrade:

Date Credit Upgrade Price
1 month after purchase 100% x $14,999 = $14,999  $29,999 - $14,999 = $15,000 
6 months after purchase 75% x $14,999 = $11,249  $29,999 - $11,249 = $18,750 
2 years after purchase 50% x $14,999 = $7,500  $29,999 - $7,500 = $22,499 
5 years after purchase 25% x $14,999 = $3,750  $29,999 - $3,750 = $26,249 

Contact Us for More Details and a Quote

If you wish to upgrade your older version of Kentico CMS to the latest version or you need to upgrade some of your licenses with the valid maintenance to a higher license please contact us at sales@kentico.com.

Cloud Licensing

If you're using Kentico CMS/EMS in a cloud, such as Windows Azure, Amazon EC2 or Rackspace Cloud; under the Perpetual License Model, you need to purchase a Kentico CMS/EMS license with sufficient Additional Server in a Web Farm licensing to correspond with every instance in the cloud. In the cloud environments, an instance is considered equivalent to a server, no matter how many physical servers are involved. 

Under the Subscription License Model, these Additional Server in a Web Farm licenses are included in the subscription fee, at no additional cost and the license will dynamically scale, as needed. 

Guarantees

Money Back Guarantee

We provide 30-day money back no questions asked guarantee. If you're not satisfied with our product, send a message to refund@kentico.com.

The money back guarantee applies only to Kentico CMS website licenses without source code.

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