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News • Jun 162021

Kentico Software recognized in the Gartner Peer Insights Voice of the Customer: Digital Experience Platforms Report

Jenda Perla
,
Vice President of Marketing at Kentico Xperience

Only four vendors received Gartner Customers’ Choice for DXP distinction this year. Kentico Software with its Digital Experience Platform Kentico Xperience is one of them. Gartner aggregated 723 real customer reviews and ratings for the Digital Experience Platforms. Kentico Xperience scored a 4.6 rating out of 5 and an 81% willingness to recommend. This supports Kentico’s long-term effort to prioritize customer success.

Gartner has published its Gartner Peer Insights “Voice of the Customer”: Digital Experience Platforms report. This document summarizes reviews and ratings in a period of 18 months from Gartner Peer Insights into insights for IT decision-makers. It recognizes eleven vendors, including Kentico Software with its Kentico Xperience platform. Vendors with the highest overall rating and user interest and adoption receive the Customers’ Choice distinction.  

Being based on 723 published reviews and ratings, this report represents very well Kentico’s determination to deliver on customers’ needs and provide an excellent level of support. Kentico scored a 4.6 rating from a maximum of 5.0 based on 74 reviews as of June 10, 2021, and 81% willingness to recommend. 

“Kentico has always been about the people more than anything else. Employees, partners, customers. Whatever we do, we do it with the people in our minds. We want to ease their jobs and simply make them happy. So, this recognition particularly warms our hearts. If our customers like the way we treat them, then I'm satisfied with our work,” said the CEO of Kentico Software Petr Palas.

“This appreciation could not have come at a better time. Just a week ago, we presented the Kentico Xperience strategy for the next fiscal year. And it is all about taking relationships with our customers even further. Kentico has always been a very open and friendly company. Many of our customers have been with us for more than 10 years. That's because we focus on building up a partnership with every customer and partner we have. And this report just reassured us that we are doing the right thing,” explained Managing Director of Kentico Xperience Dominik Pintér. 

This Gartner report is based on real customer reviews

Customers explicitly mention the quality of Kentico’s support, ease of use for all different roles in their teams, and a broad set of features. Some of the review examples are: 

“The interface is easy for both developers and non-developers, easy to customize templates, webparts, widgets and user-friendly experience. The customer support team is very aggressive and proactive towards providing support to the users.” – full review 

“The nurturing of leads with customized campaigns based on previous customer responses/actions have been possible to a huge level. What I like most is that marketing automation of every level with Kentico Xperience is available.” – full review 

“It’s a great platform to manage content and digital marketing tools to track customer journey, helps them provide seamless integrated digital experience with personalized touch via visuals, portals, emails and websites. Kentico Xperience has always provided great technical support and guidance from both business and technical.” – full review  

“The interface has also been easy to use, and user friendly. What I like most is the customer support team that is 24/7 supportive.” – full review 

How Gartner defines Digital Experience Platforms? 

“Gartner defines a digital experience platform (DXP) as an integrated set of technologies, based on a common platform, that provides a broad range of audiences with consistent, secure, and personalized access to information and applications across many digital touchpoints. Organizations use DXPs to build, deploy and continually improve websites, portals, mobile, and other digital experiences. DXPs manage the presentation layer based on the role, security privileges, and preferences of an individual. They combine and coordinate applications, including content management, search and navigation, personalization, integration and aggregation, collaboration, workflow, analytics, and mobile and multichannel support.” 

What Is Gartner Peer Insights “Voice of the Customer”? 

“The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner’s expert research, and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In this document, only vendors with 20 or more eligible published reviews during the specified 18-month submission period are included in this document. Reviews from end-users of companies with less than $50M in revenue are excluded from this methodology. See the full “Voice of the Customer” methodology here.” 

About Kentico Software   

Kentico Software is an established global company with two award-winning content management and digital experience products: Kentico Xperience, a fully integrated DXP platform, and Kentico Kontent, an enterprise headless CMS. Kentico has customers in over 120 countries, with offices located in six countries on four continents. Over the last 16 years, a community of 1,000+ partners has formed around Kentico.    

About Kentico Xperience    

Kentico Xperience is the award-winning digital experience platform that combines content management, digital marketing, and commerce. Available on-premises or in the cloud, Kentico Xperience is an easy-to-use solution for modern websites. It provides personalized experiences and integrates seamlessly into any technology stack. Kentico Xperience empowers companies and brands to increase customer engagement, deliver personalized content to the right audience, and optimize performance to win more clients. Its advanced capabilities, short time to value, and ease of use are backed by market-leading support and a global network of implementation partners.     

Kentico Xperience was first introduced in 2004 by Kentico Software, a technology company headquartered in the Czech Republic with offices in the US, UK, Netherlands, Singapore, and Australia. Kentico has more than 1,000 digital solution partners and powers over 30,000 websites across 120 countries. Customers using Kentico Xperience include Allergan, Ingram Micro, Konica Minolta, Land O’ Lakes, PPG, and Red Cross.  

Gartner disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.   

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.