Premium Support

Premium Support is intended for customers who run mission critical websites or work on projects with tight deadlines. It comes with a Service Level Agreement (SLA) that specifies guaranteed response and resolution time.

Comparison of Standard and Premium Support

Premium Support is an optional extension of the Standard Support provided as a part of the maintenance contract. It's available only to customers who have a valid maintenance contract. If the maintenance contract expires, so does the Premium Support.

Standard Support Standard Support + Premium Support
24/7 Unlimited e-mail questions 24/7 Unlimited e-mail questions
24/7 Unlimited phone calls 24/7 Unlimited phone calls
24/7 Toll-free support number (U.S. only) 24/7 Toll-free support number (U.S. only)
No response time guarantee Guaranteed response time
No resolution time guarantee Guaranteed resolution time

Interested in Kentico Premium Support? Contact our sales to get a custom quote for Premium Support based on the parameters you require.


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