Kentico Launches 24/7 Global Support and SLA Offering

Nashua, New Hampshire, USA, July 01, 2011 – Kentico Software (http://www.kentico.com), the Web content management system vendor, has announced, effective July 1, that the company is extending customer service to include 24/7 technical support accessible worldwide, any time of the day by email or phone. Customers with mission-critical projects will also be able to choose premium support guaranteed by an industry-leading Service Level Agreement.

The 24/7 support will be available to all Kentico clients with a valid maintenance contract at no extra fee. Response time guarantee and other premium options will be available as an optional add-on with the Service Level Agreement. 

“With more than 6,000 websites across 84 countries running on Kentico CMS, we need to be available for customers at any time. Moving to 24/7 customer service is the next logical step in our continuous commitment to provide industry leading enterprise-class customer service,” said Petr Palas, CEO at Kentico Software.

”During the last year, we answered 95% of all incoming support requests within 24 hours. What we are very proud of is that two thirds of all incoming support requests were answered within the first 3 hours.” said Juraj Ondrus, Customer Care Manager at Kentico Software. “With 24/7 support, we will be even faster,” he adds.

 “To better accommodate the worldwide time zones, I am proud to announce the opening of our new Seattle (WA) support office. This new office will be staffed by our Kentico Support Engineers and Consultants. Regardless of whether a Kentico CMS customer or partner is working with our new U.S. support staff or the European headquarters, they are guaranteed to receive their support from a trained Kentico Engineer in a timely manner.” says Eric Webb, President of US Sales and Operations.

More information about extending the support service is available at: http://devnet.kentico.com/Blogs/Juraj-Ondrus/June-2011/Kentico-Launches-24-7-Support.aspx

About Kentico CMS


Kentico CMS is an affordable web content management system providing a complete set of features for building websites, community sites, intranets and on-line stores on the Microsoft ASP.NET platform. It supports WYSIWYG editing, workflows, multiple languages, full-text search, SEO, on-line forms, image galleries, forums, groups, blogs, polls, media libraries and is shipped with 250+ configurable Web parts. It’s currently used by more than 7,000 websites in 84 countries. The clients include Microsoft, McDonald's, Vodafone, O2, Brussels Airlines, Mazda, Ford, Subaru, Samsung, Gibson, ESPN, Guinness, DKNY, Abbott Labs, Medibank, Ireland.ie and others.

About Kentico Software

 
Kentico Software (www.kentico.com) helps clients create professional websites, online stores, community sites and intranets using Kentico CMS for ASP.NET. It's committed to deliver a full-featured, enterprise-class, stable and scalable Web Content Management solution on the Microsoft .NET platform. Founded in 2004, Kentico is headquartered in the Czech Republic and has offices in the United States (Nashua, NH and Seattle, WA) and United Kingdom (Reading area). Since its inception, Kentico has continued to rapidly expand the Kentico CMS user base worldwide. Kentico Software is a Microsoft Gold Certified Partner. In 2010, Kentico was named the fastest growing technology company in the Czech Republic in the Deloitte Technology FAST 50 awards.


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