Premium Support is intended for customers who run mission critical websites or work on projects with tight deadlines. It comes with a Service Level Agreement (SLA) that specifies guaranteed response and resolution time.
Premium Support is an optional extension of the Standard Support provided as a part of the maintenance contract. It's available only to customers who have a valid maintenance contract. If the maintenance contract expires, so does the Premium Support.
Interested in Kentico Premium Support? Contact our sales to get a custom quote for Premium Support based on the parameters you require.