Let Us Help You Right Now - With Express Remote Assistance!
You got stuck in the middle of the project and your deadline is quickly approaching. You cannot wait and want to have the solution right now without writing e-mails and describing the issue. Call Kentico Express Remote Assistance!
How Does It Work?
All you need to do is to fill out a simple form and outline the area of the problem you need to solve. We will assign an appropriate person and schedule the remote assistance with you. We will send you a link for the GoToMeeting on-line session if you need help directly on your machine or you can provide us with password for your site. Once you join the meeting, you explain the issue and we will navigate you or you can put us into control. We will go with you step-by-step and help you achieve what you need.
How Much Does It Cost?
For remote assistance, you need to pre-pay consulting credits. These credits can be used for Remote Project Consulting or Express Remote Assistance. The minimum purchase is 10 credits for $1,000, which covers 5 hours of remote assistance
. 1 credit covers 30 minutes of assistance which is also the minimum charged amount. You can use the credit during your project and get help as you need. The Express Remote Assistance can't be purchased as a replacement of free technical support included in maintenance.
The unused credits expire after one year from the purchase.
What Is The Difference Between Express Remote Assistance and Remote Project Consulting?
Express Remote Assistance covers the same type of questions as our usual technical support, but it allows you to get an immediate help and solve your questions quickly, directly in your environment. It saves your time and helps you meet tight deadlines. Solving the issue directly in your enviroment instead of exchanging many e-mails leads to faster, easier and more accurate resolution.
On the contrary, the Remote Project Consulting is intended for more complex issues and it needs to be scheduled with our consultants in advance.
How Can I Order Express Remote Assistance?
For Express Remote Assistance, you need to purchase the credit first. You can do that on-line
or you can contact our sales team for other payment options. Once you do that, you will receive an e-mail with instructions on how to schedule the Express Remote Assistance session with our support team.
Where Do I Get More Details?
If you need more details or want to arrange a consulting session, please contact our sales team at firstname.lastname@example.org
or +1 866 328 8998.