Support Availability
The e-mail and phone support is only available to the users of paid licenses with a valid maintenance and to the evaluators. Evaluators get 10 free support tickets during their 30-day trial period.
If you're using the Free Edition, please post your questions to support forums.
Submit Support Issue
submit support issue
Support Contacts
- support forums
- write to support@kentico.com
- call +1-888-225 2767 (U.S. and Canada toll-free number, 2:00 AM to 5:30 PM EST)
- call +420-533 339 242 (international calls, 7:00 AM to 10:30 PM GMT/London time)
Support Hours
We provide technical support on business days (Monday to Friday):
from 7.00 AM to 10.30 PM UTC/GMT/BST (London)
from 2.00 AM to 5.30 PM EST (New York)
from 8.00 AM to 11.30 PM CEST (Paris, Berlin, Brno)
from 3.00 PM to 6.30 AM (Hong Kong)
from 4.00 PM to 7.30 AM (Sydney)
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Please note: we usually answer all questions until next business day. Please refrain from resending the message unless you do not receive an answer within 2 business days. Also, please check if our reply hasn't been placed into junk mail by mistake.
The support is not available on the following national holidays:
- January 1 (New Year)
- April 5 (Easter Monday)
- May 1 (Labor Day)
- December 24, 25 and 26 (Christmas Holidays)