1-Year Maintenance
The Maintenance covers:
- Unlimited free technical support during your maintenance period (by e-mail and phone).
- All major (6.0, 7.0, etc.) upgrades released during your maintenance period.
When your maintenance expires, you can keep using the product, but you will lose the above listed maintenance benefits.
Global 24/7 Technical Support
Free technical support is provided to all customers during their evaluation period and to customers with a valid maintenance contract.
7-Day Bug Fixing Policy
We fix bugs found in the latest published version of Kentico CMS within 7 business days. For the purpose of this policy a bug is any defect that doesn't allow you to use an existing feature as it is described in the documentation. A missing feature or setting is not considered a bug. A minor graphic design issue or issue that can be easily solved using an alternative approach are not considered to be a bug.
Money Back Guarantee
We provide 30-day money back no questions asked guarantee. If you're not satisfied with our product, send a message to refund@kentico.com. The money back guarantee applies only to Kentico CMS website licenses without source code.
Foreign Currencies
If you make your purchase through our on-line store in a currency other than U.S. Dollar (USD), Euro (EUR) or British Pound (GBP), you may be charged by ShareIt an extra amount for the exchange. Thus, it's recommended that you always make your purchase in the amount you chose on our website.
Sales Tax and VAT
The following applies to on-line purchases:
- Customers in states Maryland and Minnesota may be charged a sales tax.
- Customers located in the European Union are charged a Value Added Tax (VAT) unless they enter their VAT registration number during the purchase.
- Customers located in Germany are always charged with VAT (even if they enter their VAT number).
When purchasing directly from Kentico (by wire transfer or check), we will inform you about applicable sales tax or VAT.